Policies

General info and cancellations

We want your stay in The Pepin Mansion to be a memorable experience. Whether business or pleasure, our goal is to deliver excellent service and to go beyond your expectations.

Reservations are confirmed with a deposit of fifty percent of the total of the stay plus tax. 

For overnight stays, Cancellation/Changes made by NOON 14 days prior to the arrival date will receive a refund of the deposit less a $25 (per room) re-booking fee per room night. Cancellations made less than 14 days before the arrival date will forfeit the entire deposit and you will be required to pay the balance owed for the entire reservation. We are a small business and we commit to you that we will be here when you reserve your date & time.

The cancellation time frame is different for special events including: the Kentucky Derby, New Albany Harvest Festival, St. Paul’s Art on the Green Street Fair, St. James Court Art Show, Breeder’s Cup, PGA Tournaments and major conventions. A cancellation may result in a forfeit of the entire deposit or reservation total. The Kentucky Derby weekends have a different policy that is outlined for Derby Guests. This policy includes a cancellation fee of 25% of the total reservation amount for cancellation of Breeder’s Cup or the St. James Court Art Show reservations. However, if you cancel less than 1 month before Breeder’s Cup, PGA or the St. James Court Art Show then you have forfeited your entire deposit and you will be required to pay for the entire reservation. If you were planning a special event including a wedding then additional cancellation charges will apply ranging from 25% – 100% of the total cost. An Event contract is required.

• Deposit and cancellation / change policies vary for event dates and multiple room bookings.
• No smoking except outdoors in designated areas.(A $250 cleaning fee will be assessed for anyone smoking in our rooms or common areas. No exceptions!)
• No pets.
• Check in is from 3-9 PM Eastern time. If you need a late check-in please call us in advance so we can arrange for your arrival.
• Check out is 11am.
• Discounts are available for extended stays.
• Additional guests may be accommodated in some suites for an additional $35 per person per night.
• Children above 12 are welcome.
• A full and Elegant breakfast is served to the table; afternoon refreshments are served daily.
• No professional or wedding pictures may be made without the express permission of the owners. There is a $250 fee for any professional or wedding pictures taken on the premises.
• Keys must be returned at checkout or there is an automatic $50 lost key charge.
• By submitting a deposit you are agreeing with our policies.

For information or to make a reservation by phone, please call (812) 203-4439. 

office@thepepinmansion.com